Frequently Asked Questions

What products will you recommend for oily scalp and dandruff problems?

For less severe dandruff issue: We recommend our BiOSys Scalp Care Shampoo. It is specially formulated to effectively control oily and sensitive scalp. It also helps tackle dandruff issues to a certain extent. For more severe dandruff issue: We recommend our BiOSys Anti-Dandruff Shampoo + BiOSys Revitalizing Hair Tonic. Our Anti-Dandruff Shampoo is specially formulated for intense dandruff prevention. You will be able to see the difference after between 1 to 3 washes. Do bear in mind that It is also important to understand and review your lifestyle and dietary habits.



Is your Jozu ICE Herbal Powder same as Henna colouring?

Jozu ICE Herbal Powder is not henna; we are using 100% Chinese herbs. We prepare the herbal treatment by cooking the Chinese herbs. There may be occasions when customers experience discomfort, redness or itchiness on their scalp after the henna treatment, while customers who choose to use our Jozu Herbal Powder did not experience any of the earlier mentioned after doing our Herbal treatment.



Why should I buy from Topway?

We have more than 15 years of experience in solving major hair and scalp problems and have a proven track record in: - Solving hair and scalp problems - Preventing the onset of hair and scalp problems - Conditioning hair and nourishing scalp - Treating damaged hair, and maintaining recovered hair - Enhance and maintain healthy and treated hair, keeping it lush, thick, and shiny throughout. All of our products are formulated with traditional natural herbs, coupled together with the latest technology and advanced research. We assure you that you are in good hands when you are using our products!



How do I purchase BiOSys and Jozu products?

Currently, we are only selling to Hair Salons. We have more than 70% of Hair Salons in Singapore and Malaysia selling our products. You will be able to purchase BiOSys and Jozu products through them.



How do I know whether I have dry or oily hair?

Oily hair People with oily skin are usually the ones who have oily hair as well as the scalp is the same skin type as the face. Typically, those who have oily skin are prone to have oily hair as well. How to tell if you have oily hair? - Your hair looks dull and lifeless - Your hair becomes greasy within a day of shampooing - You witness a lot of hair fall Dry hair The next most common hair type is dry hair. Ineffective oil glands are what usually lead to dryness of the hair. If you have dry skin, it is very likely that you will have dry hair as well as your skin does not produce the right amount of oil for your hair. How to tell if you have dry hair? - You have frizzy hair - You have excessive amount of split ends - Your hair breaks very easily and is extremely rough at the broken part Normal hair Having normal hair means the pH balance of your scalp is normal with a shine. Your hair is healthy and clean. This is the most uncommon hair type and very rare. How to tell if you have normal hair? - You have minimal hair loss - You have little to no split ends - Your scalp does not become oily very soon - Your hair is not fizzy - You have almost no issues with your hair A simple way to tell what type of hair you have, is to take a tissue or blotting paper. Dab it on your hair. If there is a blot of oil you have oily hair. If there is nothing on the tissue you have dry hair.



Do your products work on curly hair?

Yes, all our products work on both curly and straight hair! Do bear in mind that some of our products are not suitable for dry hair. Keep a lookout for the sentence " Not recommended for Dry Hair." in the description.